Strange Labs

Strange Labs is the trading name of Connor Alexander. It is now a solely online retailer and does not have a physical store.

Shipping & Returns Policy

Strange Labs currently only sells and ships to customers that are located within the United Kingdom. The services provided by our carrier are outside our control. While we cannot guarantee delivery dates or times, UK delivery is normally no more than 1-2 working days after dispatch. In the event of a delayed delivery, we regret we are unable to offer compensation. Should you not receive your goods within 8 days, a refund or replacement will be offered. We package our products extremely carefully - in the unlikely event that they are damaged in transit or faulty, you can notify us via telephone or email. If the package or goods arrive damaged, please report this to our carrier upon delivery or as soon as possible thereafter. You must then return the goods unused and in their original condition within the next 5 working days.

If for any reason you are not completely satisfied with your purchase, you may cancel your order within 7 days of receipt of the goods and request a full refund or replacement. However, as per standard industry practice, we cannot accept returns of customised items or special orders (that is, items that are marked as being ones we never hold in stock and have to place special orders for). Also return transport is a customer’s expense. You must notify us within 7 days of receiving your goods via telephone or email if you wish to make a return. You must then return the goods unused and in their original condition within the next 5 working days. It is your responsibility to insure the goods with the carrier you use to return them as we are unable to process a refund until we receive the returned goods, and we cannot accept any liability for goods we do not receive.

We will either replace or process a refund upon receipt of the goods within 7 working days, according to your requirements. We cannot accept returns not in the original undamaged packaging and condition, unless faulty. If you have simply changed your mind, you can only return the item within the 7 day period from point of sale. Non faulty returns in store or posted are subject to a 10% restocking fee.

Warranty

All new PCs come with a 12 month warranty as standard. All refurbished PCs come with 90 days warranty as standard, unless otherwise stated. Warranty period is from the point of sale. All services and repairs come with a 90 day warranty as standard. Warranties may be extended at our discretion. Warranties for PCs cover hardware failure only. Accidental damage, attempts to repair by the customer, customisation or other manipulation of the hardware by the customer will void the warranty. Software and software based services are not covered under warranty unless specified.

Sometimes Windows will damage itself through no fault of the user. In this case, we will try to help as best we can and will be discussed on a per job basis.

Batteries are often second hand, and as consumable items, are hit and miss as to how much charge they hold. We guarantee 45 minutes of charge and can replace batteries if they hold less charge than that, free of cost.

Lifetime Support

Strange Labs offers lifetime support for the time you use one of our PCs. This comes in the form of remote support via email, or software, depending on the issue. To take advantage of this service, please email us at info@strangelabs.io or use our online chat.

Consumer Rights Act 2015

As per the act, for any goods purchased you have 30 days “right to reject” period, if the goods are found to be faulty.

Terms of hardware drop off and Uncollected Goods

When you drop off your hardware for diagnoses or repair, it counts as a Bailment and Strange Labs is the Bailee. We have temporary possession of goods, but you have legal ownership. There are many circumstances in which you may not be able to get to the store to collect your hardware. In this case, you must keep us up to date. After 3 months of no collection we will make reasonable attempt to contact you giving you three weeks to collect your hardware. After the three weeks, if no collection has been made, we will give you the second warning and another three week collection period. If after both these periods the items are still not collected, we will become entitled to dispose, recycle or resell the items to recover our costs.

The copyright in the contents of all the pages in this web site is owned by Connor Alexander. If you know of any sites that are in violation of our copyright or if you have any questions or comments regarding this notice, please contact us for immediate assistance.

Conditions of use of the web site

Except as stated below, the contents of this web site may not be copied, reproduced, distributed, republished, downloaded, displayed, posted or transmitted in any form or by any means without the prior express written permission of Connor Alexander. You may not distribute, display or copy any of the contents of the pages contained in this web site to third parties including, but not limited to ‘caching’ any material on this web site for access by third parties and ‘mirroring’ any material on this web site.

You may print or download to disk the contents of a page of this web site for the sole purpose of private and personal non-commercial use. You may also make an electronically stored, transient copy of the content in this web site for the purpose of viewing it while connected to the Internet.

Exclusion of liability

The information contained in this web site is only for informational purposes. Strange Labs does not make any warranty or representation as to the accuracy or fitness for purpose of any material on this web site or the reliability of the access to this web site.

In no event do we accept liability of any description, including liability for negligence (except for personal injury or death), for any damages or losses (including, without limitation, loss of business, revenue, profits, or consequential loss) whatsoever resulting from use of or inability to use this web site. Strange Labs makes no warranty that this web site (or web sites which are linked to this web site) is free from computer viruses or any other malicious or impairing computer program.

The pages contained in this web site may contain technical inaccuracies and typographical errors. The information in these pages may be updated from time to time and may at times be out of date. We accept no responsibility for keeping the information in these pages up to date or liability for any failure to do so, but please let us know if you find inaccurate information.

Registration of Personal Details

When you fill in a form on this web site, you provide Strange Labs with personal information that allows us to respond to your request. This may include your name, company, position, phone number and email address. By submitting the form, you agree that you have read this privacy policy and accept the terms contained therein. Any changes to these terms will be notified on this page with at least 30 days’ notice.

Cookies

Strange Labs web site does not currently use cookies.

IP Addresses

Strange Labs web site does not currently log IP addresses (the location of your computer on the Internet).

Mailing

Strange Labs may occasionally send you promotional emails about products offered by the company or announcements pertaining to our products - if you requested them by checking the appropriate box on the form. If at any time you no longer wish to receive such mailings, you can opt out as detailed below.

Policy on sharing Information

Strange Labs does not share the information it gathers with advertisers or other partners. We will not release personal information about you as an individual to third parties, except under the circumstances described in Compliance with Legal Process (below). Strange Labs will send you all the personal information you provided to us on request. Note that for security reasons this information will only be sent to the email address stored for the associated individual.

We may disclose personal information if we are required to do so by law or we in good faith believe that such action is necessary to comply with the law.

Removing and Correcting Personal Information

Upon request, Strange Labs will:

  • Remove your personal information from our database;
  • Correct personal information that you state to be erroneous;
  • Allow you to opt out of further email contact.

Law governing the Terms

Use of this web site and these Terms shall be subject only to the laws of England and Wales which shall exclusively govern the interpretation, application and effect of all the above permissions, exclusions, licences and conditions of use.

Jurisdiction

The Courts of England and Wales shall have exclusive jurisdiction over all claims or disputes arising in relation to, out of or in connection with this web site and its use and these Terms. Where national regulatory authorities have jurisdiction over the contents of this web site, Strange Labs has attempted to ensure compliance with the requirements of such regulatory body. However, some of the information in the pages contained in this web site is not to be accessed from certain jurisdictions and no representation or warranty is made as to whether the information available in this web site complies with the regulatory regime of countries from which the pages in this web site should not be accessed.

Payments

We accept the following payment methods:

  • Bank Transfer;
  • Bitcoin ( ask for address );
  • Litecoin ( ask for address );
  • Ether ( ask for address );
  • Nano (previously Raiblocks) ( ask for address )