Terms and Conditions - Strange Labs Computers Ltd

Company Information

Strange Labs Computers Ltd operates solely as an online retailer without a physical store. We own and operate strangelabs.io and all related content.

Data Protection and Privacy

We process your personal data in accordance with UK GDPR requirements. When you provide us with information through our website or communications, you agree to our data processing terms:

  • We collect and process your data to fulfill orders, provide support, and communicate about our services
  • We retain your data only for as long as necessary to provide our services and meet legal requirements
  • We do not share your personal information with third parties except where legally required
  • You have the right to request access, correction, or deletion of your personal data
  • For full details about how we handle your data, please see our Privacy Policy
  • You may opt out of marketing communications at any time

Orders and Payment

  • All prices are in GBP and include VAT where applicable
  • We accept payment via bank transfer, debit/credit cards, PayPal, and selected cryptocurrencies
  • Order specifications are valid for 5 working days
  • Full payment is required before we begin sourcing components or building your PC

Shipping and Delivery

We currently only ship within the United Kingdom:

  • Standard delivery takes 1-2 working days after dispatch
  • While delivery times cannot be guaranteed, we will keep you informed of any delays
  • If goods are not received within 8 days, we offer a refund or replacement
  • Please inspect all packages upon delivery and report any damage immediately

Returns and Cancellations

Standard Products

  • You have 14 days from receipt to cancel your order and return products
  • Products must be unused, in original packaging, and in resalable condition
  • Return shipping costs are your responsibility
  • Refunds will be processed within 14 days of receiving returned items

Custom-Built PCs

  • Due to their bespoke nature, custom builds are exempt from standard return rights
  • You may cancel your order before the build process begins for a full refund
  • Once building has started, cancellation may incur component costs
  • Warranty rights for faulty goods remain unaffected

Warranty and Support

Standard Warranty

  • New and refurbished computers include a 12-month warranty from point of sale
  • Warranty covers hardware failure and non-user-caused OS issues
  • Component manufacturer warranties may extend beyond our standard warranty
  • Services and repairs include a 90-day warranty

Warranty Exclusions

  • Accidental damage
  • Customer attempts at repair or modification
  • Software issues caused by user actions
  • Customization or hardware manipulation by customer

Lifetime Support

What’s Covered

  • Remote technical support for your original and new Strange Labs custom PC
  • Hardware troubleshooting
  • Operating system issues related to your original build
  • Driver and software support for pre-installed programs
  • General guidance about your PC’s operation

What’s Not Covered

  • Support ends if the PC’s hardware is modified from original build
  • Issues with user-installed software
  • Network or internet connectivity problems with router or ISP
  • Peripheral device issues (printers, scanners, etc.)
  • Data backup or recovery
  • Virus or malware removal (beyond pre-installed protection)
  • Training or guidance for specific applications
  • Any IT support unrelated to your Strange Labs PC

Support Terms

  • Support is tied to this specific PC in its original configuration
  • Service is non-transferable if PC is sold
  • Support available via email at support@strangelabs.io or via online chat
  • Response times are typically within 24-48 hours
  • Remote support may require customer assisted fault finding, installation of remote control software and the remote control of your machine
  • Complex issues may require professional repair services (additional costs may apply)

Consumer Rights

  • Under the Consumer Rights Act 2015, you have a 30-day right to reject faulty goods
  • This does not affect your statutory rights
  • Website content is copyright of Strange Labs Computers Ltd
  • Content may be downloaded for personal, non-commercial use only
  • No reproduction or distribution without written permission
  • We make reasonable efforts to ensure website accuracy but cannot guarantee it
  • We accept no liability for technical inaccuracies or typographical errors

Jurisdiction and Governing Law

  • These terms are governed by the laws of England and Wales
  • The Courts of England and Wales have exclusive jurisdiction
  • We comply with applicable UK regulatory requirements

Changes to Terms

We reserve the right to update these terms with 30 days’ notice. Continued use of our services after changes indicates acceptance of new terms.

Contact Information

For any questions about these terms, please contact us:

  • Email: info@strangelabs.io
  • Phone: +44(0) 7309 656688
  • Online Chat: Available through our website