How We Work
Our Custom PC Building Process
Ordering a PC with Strange Labs is a simple, but personal service. We work hand in hand with you to create your perfect PC. This means, rather than offering off the shelf configurations, we tailor your PC using current, highly rated and specifically chosen components.
1. Personal Consultation
Every Strange Labs computer is custom-built to match your exact needs. Instead of choosing from pre-made configurations, you’ll work directly with our team to create your perfect PC. Whether you’re a tech enthusiast who knows exactly what you want, or someone looking for expert guidance, we’re here to help.
2. Design & Specification
- Submit your requirements through our online order form, telling us how you plan to use your PC
- Our team carefully selects premium components that match your needs and budget
- We present a detailed specification for your review
- We refine the design together until you’re completely satisfied
3. Payment
We offer multiple payment options to suit your preferences:
| Payment Method | Fee |
|---|---|
| Cash | 0% |
| Bank Transfer | 0% |
| Debit Card | 1.5% |
| Credit Card | 1.5% |
| American Express | 2% |
| Paypal | 4% |
| Bitcoin | 4% |
| Ether | 4% |
| Nano | 2% |
Important payment details:
- Full payment is required before we order components
- Specification invoices are valid for 5 working days
- Prompt payment helps secure components that may be limited in stock or on special offer from our suppliers
To maintain competitive pricing through tight margins, we require full payment before ordering components. This allows us to source brand-new, specifically chosen parts for your build and utilise the various partner offers we get from suppliers. Typical fees are included hidden within a shops retail price, however we
4. Build Process (3-5 Working Days)
Our master engineers create your PC with meticulous attention to detail:
- Premium components sourced from trusted suppliers
- Precise assembly with professional cable management
- Comprehensive benchmarking and stress testing
- Temperature and performance optimization
- Quality assurance checks at every step
In the rare case of a faulty component, we’ll replace it immediately, though this may add 3-5 working days to the build time.
5. Delivery & Setup
Once your PC passes our rigorous testing:
- Next-day delivery service or collection
- Secure, protective packaging
- Tracking details provided via email
- Setup instructions included
- Please retain packaging until you’ve verified everything is working perfectly
Our commitment to quality doesn’t end with delivery. If you encounter any issues during transit or setup, contact us immediately for support through any of our usual channels.