Terms & Privacy
Strange Labs is the trading name of Computer Right Ltd.
Shipping & Returns Policy
Computer Right Ltd currently only sells and ships to customers that are located within the United Kingdom. The services provided by our carrier are outside our control. While we cannot guarantee delivery dates or times, UK delivery is normally no more than 1-2 working days after dispatch. In the event of a delayed delivery, we regret we are unable to offer compensation. Should you not receive your goods within 8 days, a refund or replacement will be offered. We package our products extremely carefully - in the unlikely event that they are damaged in transit or faulty, you can notify us via telephone or email. If the package or goods arrive damaged, please report this to our carrier upon delivery or as soon as possible thereafter. You must then return the goods unused and in their original condition within the next 5 working days.
If for any reason you are not completely satisfied with your purchase, you may cancel your order within 7 days of receipt of the goods and request a full refund or replacement. However, as per standard industry practice, we cannot accept returns of customised items or special orders (that is, items that are marked as being ones we never hold in stock and have to place special orders for). Also return transport is a customer’s expense.
You must notify us within 7 days of receiving your goods via telephone or email if you wish to make a return. You must then return the goods unused and in their original condition within the next 5 working days. It is your responsibility to insure the goods with the carrier you use to return them as we are unable to process a refund until we receive the returned goods, and we cannot accept any liability for goods we do not receive.
We will either replace or process a refund upon receipt of the goods within 7 working days, according to your requirements. We regret we cannot control how long it takes your card issuer to credit your account.
We cannot accept returns not in the original undamaged packaging and condition, unless faulty. Returns bought in store are only eligible for a refund if they are found to be faulty. If you have changed your mind, you can only return the item within the 7 day period from point of sale. Non faulty returns in store or posted are subject to a 20% restocking fee.
All new PCs come with a 12 month warranty as standard. All refurbished PCs come with 90 days warranty as standard, unless otherwise stated. Warranty period is from the point of sale. All services and repairs come with a 90 day warranty as standard. Warranties may be extended at our discretion.
Warranties for PCs cover hardware failure only. Accidental damage, attempts to repair by the customer, customisation or other manipulation of the hardware by the customer will void the warranty. Software and software based services are not covered under warranty unless specified.
Sometimes Windows will damage itself through no fault of the user. In this case, we will try to help as best we can and will be discussed on a per job basis.
Batteries are often second hand, and as consumable items, are hit and miss as to how much charge they hold. We guarantee 45 minutes of charge and can replace batteries if they hold less charge than that, free of cost.
Consumer Rights Act 2015
As per the act, for any goods purchased you have 30 days "right to reject" period, if the goods are found to be faulty.
Terms of hardware drop off and Uncollected Goods
When you drop off your hardware for diagnoses or repair, it counts as a Bailment and Computer Right Ltd is the Bailee. We have temporary possession of goods, but you have legal ownership. There are many circumstances in which you may not be able to get to the store to collect your hardware. In this case, you must keep us up to date. After 3 months of no collection we will make reasonable attempt to contact you giving you three weeks to collect your hardware. After the three weeks, if no collection has been made, we will give you the second warning and another three week collection period. If after both these periods the items are still not collected, we will become entitled to dispose, recycle or resell the items to recover our costs.
Selling your Stuff
You can sell your PCs, Macs, peripherals and components to Computer Right. It is required we test everything for 24 hours before making a final offer. Upon delivery of the items for testing, they will be booked in as a job and you will receive a receipt as confirmation that we have your item(s). Computer Right will test the item(s) and deliver the results to you with a final offer. Should you accept the offer, we then require that your valid UK ID is brought in for our records and we will pay in cash only.
A valid UK ID is needed for any customer sales through the shop to protect against stolen or fraudulent items.
Customer Data Recovery Protection
Computer Right offers a data recovery service to our customers. In this process we attempt to recover the user directory data (or whatever data is requested) to our Linux or Apple server. The recovered data stays on site, air-gapped from the internet and on encrypted drives. We will keep data for 30 days unless otherwise requested before deleting it from our machine. We ask that you please check for any missing files within this 30 day period to avoid disappointment.
Customer hard drives are dismantled and kept on site until a large enough collection is acquired to be destroyed and metals recycled.
Waste Electrical and Electronic Equipment regulations and recycling
Computer Right offers a free service to recycle your old PCs, laptops peripherals and batteries. Simply bring the items into store and leave with us. Computer Right will take a log of the items and recycle with accordance to UK government WEEE regulations.
Use of our WiFi
Customers using the Strange Labs space may use our on site WiFi. It is illegal to download torrents or copyright material through our connection and those found doing so will be banned from the use of our internet. We will report such abuse to authorities where necessary.
Students can get a 10% discount off all our services and select products with a valid Student ID. This discount does not cover refurbished or custom built computers, unless specified.
The copyright in the contents of all the pages in this web site is owned by Computer Right Ltd. If you know of any sites that are in violation of our copyright or if you have any questions or comments regarding this notice, please contact us for immediate assistance.
Conditions of use of the web site
Except as stated below, the contents of this web site may not be copied, reproduced, distributed, republished, downloaded, displayed, posted or transmitted in any form or by any means without the prior express written permission of Computer Right. You may not distribute, display or copy any of the contents of the pages contained in this web site to third parties including, but not limited to 'caching' any material on this web site for access by third parties and 'mirroring' any material on this web site.
You may print or download to disk the contents of a page of this web site for the sole purpose of private and personal non-commercial use. You may also make an electronically stored, transient copy of the content in this web site for the purpose of viewing it while connected to the Internet.
Exclusion of liability
The information contained in this web site is only for informational purposes. Computer Right does not make any warranty or representation as to the accuracy or fitness for purpose of any material on this web site or the reliability of the access to this web site.
In no event do we accept liability of any description, including liability for negligence (except for personal injury or death), for any damages or losses (including, without limitation, loss of business, revenue, profits, or consequential loss) whatsoever resulting from use of or inability to use this web site. Computer Right makes no warranty that this web site (or web sites which are linked to this web site) is free from computer viruses or any other malicious or impairing computer program.
The pages contained in this web site may contain technical inaccuracies and typographical errors. The information in these pages may be updated from time to time and may at times be out of date. We accept no responsibility for keeping the information in these pages up to date or liability for any failure to do so, but please let us know if you find inaccurate information.
Registration of Personal Details
Computer Right web site logs IP addresses (the location of your computer on the Internet) for systems administration and troubleshooting. The sequence of pages visited may be used to improve the site structure and layout.
Computer Right may occasionally send you promotional emails about products offered by the company or announcements pertaining to our products - if you requested them by checking the appropriate box on the form. If at any time you no longer wish to receive such mailings, you can opt out as detailed below.
To prevent unauthorised access, maintain data accuracy and ensure the appropriate use of information, we have put in place appropriate procedures to protect the information we collect online. I am a privacy advocate and will never pass on any information to anyone. All information is held in an encrypted database using AES-128 block cipher.
Policy on sharing Information
Computer Right does not share the information it gathers with advertisers or other partners. We will not release personal information about you as an individual to third parties, except under the circumstances described in Compliance with Legal Process (below). Computer Right will send you all the personal information you provided to us on request. Note that for security reasons this information will only be sent to the email address stored for the associated individual.
Compliance with Legal Process
We may disclose personal information if we are required to do so by law or we in good faith believe that such action is necessary to comply with the law.
Removing and Correcting Personal Information
Upon request, Computer Right will:
Remove your personal information from our database;
Correct personal information that you state to be erroneous;
Allow you to opt out of further email contact.
Law governing the Terms
Use of this web site and these Terms shall be subject only to the laws of England and Wales which shall exclusively govern the interpretation, application and effect of all the above permissions, exclusions, licences and conditions of use.
The Courts of England and Wales shall have exclusive jurisdiction over all claims or disputes arising in relation to, out of or in connection with this web site and its use and these Terms.
Where national regulatory authorities have jurisdiction over the contents of this web site, Computer Right has attempted to ensure compliance with the requirements of such regulatory body. However, some of the information in the pages contained in this web site is not to be accessed from certain jurisdictions and no representation or warranty is made as to whether the information available in this web site complies with the regulatory regime of countries from which the pages in this web site should not be accessed.
We accept the following payment methods:
Bitcoin ( ask for address )
Litecoin ( ask for address )
Ether ( ask for address )
Nano (previously Raiblocks) ( ask for address )
Precious metals / Jewels / Fine art